Privacy Policy

1. Introduction

Welcome to MzanziReg's Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you use our company registration and compliance services.

MzanziReg South Africa (PTY) LTD (Registration Number: 2024/853714/07) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our services.

2. Information We Collect

We may collect the following types of personal information:

• Identity Information: Full name, identity number, passport details, date of birth
• Contact Information: Email address, telephone number, physical address
• Business Information: Company name, registration number, directors' information, business address
• Financial Information: Bank account details, payment information
• Technical Information: IP address, browser type, device information, browsing behavior on our website
• Registration Information: Information required by CIPC, SARS, and other regulatory bodies

We collect this information directly from you when you complete forms on our website, communicate with us, or use our services. We may also collect information from third parties such as regulatory authorities where necessary.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide company registration services and submit required documentation to regulatory authorities
• To communicate with you about your registration process and our services
• To process payments and manage your account
• To comply with legal and regulatory requirements
• To improve our services, website, and customer experience
• To send promotional emails about new services, special offers, or other information we think you may find relevant
• To respond to your inquiries, questions, and concerns

4. How We Share Your Information

We may share your personal information with:

• Regulatory Authorities: CIPC, SARS, and other government agencies as required for company registration and compliance
• Service Providers: Third-party vendors who provide services on our behalf (payment processing, IT services, etc.)
• Professional Advisors: Lawyers, accountants, and other professional service providers when necessary
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• Legal Requirements: When required by law, court order, or governmental authority

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and network infrastructure
• Encryption of sensitive data
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

Typically, we retain company registration records for 5 years after the termination of our business relationship, or as required by South African law. Financial records are retained for 5 years as required by the Companies Act and Tax Administration Act.

When we no longer need to retain your personal information, we will securely delete or anonymize it.

7. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the following rights regarding your personal information:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request correction of any inaccurate or incomplete personal information.
• Right to Deletion: You may request deletion of your personal information under certain circumstances.
• Right to Object: You may object to the processing of your personal information in certain situations.
• Right to Complain: You have the right to lodge a complaint with the Information Regulator.

To exercise any of these rights, please contact our Information Officer using the details provided below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. These help us analyze website traffic, customize content, and improve your experience.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.